Terms Of Service
By using our services at Equine Web Marketing LLC
for any length of time. And by contracting or
requesting from Equine Web Marketing LLC, Equine-Domain.com, or
Equine-Hosting.com either verbally, by email or in writing you accept and agree to the following
terms:
General Provisions
Design Customers
We may give you a Design Contract and/or
a Description of Work to look over for new designs. This protects you and lets you
know what to expect from us. A non-refundable deposit of 1/2 of the
total bid is usually due before a New Project will begin, along with
the signed contract. Balance is due 10 days after work is complete
( "Complete" is defined
as the website is "live" and available for public
viewing).
Maintenance Work
or Hosted Sites statements are usually emailed the first of
the month. New Design invoices will be sent the same way after the site
is live. Billing questions must be addressed within 2 days of receiving
bill. Otherwise the statement will be accepted and is due. If you
desire invoice to be "snail" mailed, please let us know.
Normal Maintenance Work is billed at 25.00 per hour. All hosting and
domain name renewals/ registrations are to be pre-paid. Hosting and
domain name registration/ renewals are non-refundable, but can be transferred
to another hosted site owned by the client, on review.
Maintenance Work
Normally Mondays are set aside for general site maintenance. Work maybe be done on others as time and scheduling allows.
Work requested Weekends, Holidays, after hours or on non-maintenance days
may be billed at a higher rate or an additional rush fee added.
Materials
Please send all mailed materials with a
Self Addressed Stamped Envelope for quick return If Design Work is stopped due to Designer waiting on additional materials supplied by Client for over 30 days after work has started, Designer reserves the right to bill as completed work.
We are not responsible for any lost or damage materials
while at our offices or in the snail mail. Materials received
after new website design is started can be considered an "edit or
update" and charge accordingly
Extra Design Services
Additional services or extensive re-work after client
approval may be subject to extra charges and/or a retainer paid. Also Work requested on,
Non-Office Hours, Weekends or Holidays may be billed at a higher rate and separately.
Abandonment /Termination
If Work is stopped due to Designer waiting on additional materials supplied by Client for over 30 days after work has started, Designer reserves the right to bill as completed work.
If Client "abandons" or "terminates" a project after starting or
paying deposit, the deposit is non-refundable. If client does
not proceed with project. Designer will attempt to contact client,
but after after 90 days, with no forward progress on project,
the project will be placed into a "holding pattern",
and a "holding fee" can be applied. Depending on
work done on project, a final invoice for the whole project
can be applied. A re-start fee may be imposed if project
is later requested to be continued after placed on hold.
If either party wishes to "cancel" a project after
deposit is received on any project/job, this can be done in
writing or via email. If project is canceled, designer
reserves the right to bill hourly for time spent researching,
designing, meetings, or communication and for any
materials, domain registration(s) and hosting setup.
Copyright
Copyright for any design work ( coding, graphics and intellectual
design ) will belong to Equine Web Marketing LLC.
Design copyright remains with Equine Web Marketing LLC,
customer can edit or modify content, but cannot change the design of the
site. If customer wishes to have full design copyright ownership and
rights to re-design or alter original design, customer will be
given opportunity to purchase design copyright from Equine Web Marketing
LLC. At no time will Equine Web Marketing accept materials that are copyrighted
unless a release or license is purchased from the copy right holder. If
customer supplies Equine Web Marketing with copyrighted materials, all responsibly
shall be held up by the Customer.
We gratefully request that authorship credit in the name of
Equine Web Marketing LLC or Red Gecko
Designs, accompaning design work at the bottom of the page(s), in the form of a small image and /or a small text file.
Website Updates and Edits
Mondays are usually set aside for general updates and edits, this is not
a hard and fast rule, some edits may be done during the week as time
allows. Updates are to be sent in "Exact Text" meaning that we
can copy and paste into your website as is sent to us. Please proof read
and double check for any errors. Any updates that are sent for that week
needs to be in our email box before Noon, Mountain Time, updates sent
after this, may put put into the "Update Folder" for the
following week. Urgent Updates can be accommodated on other days and
should be marked as "Urgent" or "Emergency".
Payment Services
Any Payments that are rejected either
by Credit Card or by a returned check will be considered most serious and
must be reconciled immediately. Un-reconciled, Refused or late or
overdue Payments may result in
the site being suspended and removed. Renewals must be paid advance
to insure the services remain uninterrupted.
Equine Web Marketing accepts Visa/Master Card
Payments through Pay Pal. Please contact us if you have any
questions! It's free and secure! We also accept phone in
credit card payments during business hours.
We encourage Customers to use the Client Area to view
and print invoices. Passwords will be
assigned individually. Please feel from to contact
us if you lost your user name and/or password
Restrictions of Use - Domain and Hosting Services
User understands that the following restrictions are applied to the service:
All sites hosted with Equine Web Marketing / Red Gecko Internet
Services, must
be Family friendly and contain NO Foul Language, Porno, Slander, not be illegal
in nature, and not participate in Spam.
Email Restrictions
- Users may not send an email that is over 50 MB in size.
- Users may not forge message headers to hide the origin of their email.
- Provider may block certain attachment types used in transmitting viruses.
- Provider may run a virus scanner on all mail 7 drop mail containing viruses.
- New email(s) is kept on the server for only 60 days.
- Webmail (Inbox) is kept on the server for only 60 days.
- Webmail (Sent folder) is kept on the server for only 30 days.
- Webmail (Trash folder) is kept on the server for only 7 days.
- A Limit No More than 200 emails per hour, this to be strictly
enforced.
System Backups
We do not and will not perform system backups on any
User's E-mail account(s). We shall not be held responsible for any lost E-mail data, email attachments, or any E-mail message contents, regardless of the reasoning for data loss or system causes.
Hosting Accounts are backup regularly, but we shall not be
held responsible to any lost data regardless of the reasoning for data loss or system causes.
But will aid the customer in restoring data and files with backup on
request. We always highly recommend keeping 2 back-up on removable
media of ALL Data and files!
User May Not:
# Post offensive, threatening, or SPAM, when using our
services
# Post or transmit viruses or any harmful component to others.
# Transmit anything that is protected by copyright without permission.
# Attempt to violate the security of any computer network
# Engage in any illegal activity.
Privacy Policy
Equine Web Marketing will not sell, rent or other wise distribute
customer email addresses. But does reserve the right to be able to
contact users concerning Server News, Specials, Updates and
Changes.
Failure to Comply With Terms and Conditions
We may deny User access to all or part of the Services without notice if User engages in any conduct or activities that we in our sole discretion believes violates any of the terms and conditions in this Agreement. If we deny User access to the Service because of such a violation, User shall not have the right (1) to access through us any materials stored on the Internet, (2) to obtain any credit(s) otherwise due to User, and such credit(s) shall be forfeited, (3) to access third party services, merchandise or information on the Internet through us, and we shall have no responsibility to notify any third-party providers of services, merchandise or information nor any responsibility for any consequences resulting from lack of notification.
These Terms are subject to change If you ever have any questions, Please
feel to ask!
